Harbordesk
p95 latency −90%
Support · Enterprise · Hybrid · Europe
Harbordesk runs a help desk for other companies. Each customer’s tickets must stay invisible to the next customer, and agents cannot wait on a nightly index.
Vectors and payloads live in the customer’s own network. Northline’s control plane handles upgrades. A payload filter on tenant id runs inside the graph walk.
The previous pipeline retrieved a wide neighbor list and discarded most of it in application code. Moving the predicate into the engine cut p95 latency by 90 percent in this story.
Agents see answers from tickets written minutes ago. That was the requirement; the batch job could not meet it.